FAQ

1. When will ROKA CAPS products be available?

We’re preparing our first release with maximum care. Our Signature Burgundy Gold cap will be the first. Subscribe via “Notify me when available” to be the first to know.

2. Where are your products made?

All our products are designed in Europe. We work with trusted manufacturers to ensure premium quality, comfort, and precision embroidery.

3. Do you ship worldwide?

Yes. We ship internationally, with priority to Europe. Delivery times and costs vary by country and are shown at checkout.

4. What materials are used in ROKA CAPS?

We use premium cotton twill and carefully selected metal components to guarantee long-lasting durability and comfort — every detail is designed to honor our craftsmanship.

5. Are ROKA CAPS limited editions?

Yes. Each color is part of a numbered limited edition. Once sold out, it will never be reproduced again — ensuring exclusivity for every owner.

6. How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your shipment in real time.

7. What is your return policy?

We accept returns on unused products within 14 days of delivery. Please refer to our full Shipping & Returns Policy for details.

8. How can I contact ROKA CAPS?

You can reach us at:
📩 info@rokastore.net
We reply personally to every message, usually within 24 hours (Mon–Fri).

9. Do you offer gift packaging?

Yes. Every cap is delivered in our signature ROKA premium box, wrapped in tissue paper and sealed with our “Built to Honor” emblem — perfect for gifting.

10. Can I collaborate with ROKA CAPS?

We welcome genuine partnerships and media collaborations. Reach us at press@rokastore.net or use the Contact page for inquiries.